Privacy Policy
This policy explains how EPOFC handles information collected through epofc.com.au, including quote enquiries and the project photos you choose to send.
About This Policy
EPOFC stands for Epoxy Flooring Contractors. This policy applies to the website https://epofc.com.au/ and to the information you send EPOFC through it.
If you have a question about this policy, contact EPOFC at info@epofc.com.au or on 0494 014 940.
Information We May Collect
When you request a quote using the form on the Contact page, EPOFC may collect:
Your name, phone number and email address
Your suburb or postcode
The type of project and the area involved, such as a garage, patio, shed, pathway, driveway, pool surround or commercial space
The size of your garage, if you provide it
Whether the area is exposed to weather
The service you are interested in
The approximate floor area or dimensions
The current condition of the floor
How the area will be used
The finish you have in mind
When you are considering the project
Anything else you include in your message
Photos of the floor that you choose to upload
If you contact EPOFC directly by email or phone, EPOFC receives the information you choose to share.
Information Collected Automatically
EPOFC does not use analytics, advertising or tracking tools on this website. Some technical information is processed automatically so the website can be delivered and kept secure:
Your IP address, browser and device details, the pages you request and the time of each request are processed by the website hosting and content delivery infrastructure as part of normal server and security operations.
Website fonts are loaded from Google Fonts, and a script is loaded from the hosting provider’s content delivery network. When your browser requests these files, those providers receive standard request information such as your IP address and browser details.
How EPOFC Uses Information
EPOFC uses the information described in this policy to:
Respond to your enquiry
Review your quote request and understand the proposed flooring or coating work
Contact you about your enquiry or project
Arrange further discussion or a site assessment where relevant
Operate, maintain and secure the website
Keep business records where reasonably necessary
Comply with applicable legal obligations
EPOFC does not use the information you submit through the quote form to send you marketing.
Photos and File Uploads
Photos you upload may show your floor, your property and anything else in the frame. Please avoid including people, vehicle registration plates or other details you do not want to share.
When you submit the form, your photos are attached to the enquiry email sent to EPOFC. They are not saved to the website’s media library or database. Temporary copies held on the web server while your request is processed are deleted once the email has been handed to the mail system.
Copies of your photos remain in EPOFC’s email as part of your enquiry and may also be held within the email service’s infrastructure.
Sharing and Service Providers
EPOFC does not sell or rent personal information.
Information may be processed by service providers that EPOFC relies on to run the website and email, including website hosting, content delivery and security infrastructure, and email delivery and mailbox hosting. EPOFC may also disclose information where required or authorised by law.
Overseas Processing
Some technology and service providers operate systems in more than one location, so information may be stored or processed outside Australia.
Data Retention
EPOFC retains enquiry information only for as long as reasonably necessary for the enquiry, quote or project administration, business records, dispute handling, or applicable legal obligations.
Security
EPOFC uses reasonable measures to protect information submitted through the website, including encrypted (HTTPS) connections, checks on form submissions and uploaded files, and not storing quote requests in the website database. No website, network or email system can be guaranteed to be completely secure.
Access, Correction and Privacy Questions
You can ask EPOFC to access or correct personal information it holds about you, or raise a privacy question or concern, by emailing info@epofc.com.au. EPOFC will respond within a reasonable time.
Cookies and Similar Technologies
This website does not set cookies for visitors and does not use advertising or analytics cookies. Your browser may temporarily keep a small WordPress setting in session storage to check emoji support. It is not used to identify you and is cleared when you close the browser tab.
If EPOFC adds cookies or tracking tools in future, this policy will be updated.
Changes to This Policy
EPOFC may update this policy when its website or practices change. The current version will always be published on this page.